At Brenuvo, we take pride in crafting and delivering premium watches that reflect timeless design, precision, and luxury. Our mission is to ensure that every customer feels confident and satisfied with their purchase. That’s why we offer a smooth and customer-friendly Refund & Return Policy, built around quality, trust, and flexibility.

✅ Easy Returns for a Worry-Free Experience

We understand that shopping online for watches should be convenient and risk-free. If for any reason you’re not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

Eligibility for Return:

• The item must be unworn, unused, and in original packaging

• All original tags, links, and protective films must be intact

• Proof of purchase (order confirmation or receipt) must be provided

• Return must be initiated within 14 days of delivery

🕒 Note: Returns requested after 14 days will not be accepted unless the item is defective.

💸 Refund Process

Once we receive and inspect your returned item, we’ll notify you of the status. If approved, your refund will be processed to your original payment method within 5–7 business days.

• Full refunds are granted for unused, eligible items returned in perfect condition

• Partial refunds may be issued for items showing minor wear or incomplete packaging

• Original shipping charges are non-refundable unless the return is due to our error

🔐 We reserve the right to reject returns that do not meet our quality standards.

🔄 Exchanges

Want to swap your watch for a different color or model? We offer free exchanges (subject to availability) within the same 14-day window. Just contact our team and we’ll guide you through the exchange process.

⌚ Important: We cannot guarantee that the replacement item will be in stock, so we recommend acting quickly.

📦 How to Initiate a Return or Exchange

To start a return or exchange, follow these simple steps:

1. Email us at support@brenuvo.com with your order number and reason for return

2. We’ll provide a return authorization and shipping instructions

3. Pack the item securely with original packaging

4. Ship it using a trackable service (customer is responsible for return shipping unless the product is defective or incorrect)

🛠️ Damaged or Defective Items

At Brenuvo, quality is non-negotiable. But if you receive a damaged or defective item, please contact us within 48 hours of delivery. Send us clear photos and a description of the issue — we’ll prioritize your case and send a replacement or full refund as quickly as possible.

🚫 Non-Returnable Items

For health and safety reasons, certain items are non-returnable:

• Final sale or clearance items

• Custom-engraved or modified watches

• Gift cards or promotional items

✈️ International Orders

At this time, we only process returns for orders within the United States. If you’ve placed an international order, please contact us directly to discuss your options.

📞 Need Help?

We’re here to make your experience exceptional. Whether it’s a return, exchange, or product question — our customer care team is ready to assist.

📧 Email: support@brenuvo.com
🌐 Website: www.brenuvo.com
📍 Address: 2611 Pago Pago Ave, Alaska 99507, USA

🤝 Shop With Confidence

At Brenuvo, your satisfaction is our highest priority. Every watch you purchase is backed by our commitment to quality, service, and style. Whether you’re shopping for yourself or gifting someone special, you can trust Brenuvo to deliver — and if we ever fall short, we’ll make it right.